Wednesday, July 16, 2008

the squeeky wheel gets new compression pants

Per my last post:

From: Shock Doctor Customer Service
To: Roger
Sent: Monday, July 14, 2008 2:15:27 PM
Subject: RE: compression pants

We are sorry to hear that your compression shorts are not holding up for you. When did you purchase them?

If it has been less than 6 months, we would be happy to replace them for you as they should not tear.

The cup pocket should accommodate the cup that came with it. We put the cup pocket on the inside of the shorts so the protective cup can be held as snuggly against the body as possible to provide the maximum amount of protection.

When you wash your shorts, do you wash the cup with it?

Please let us know if you would like to proceed with replacement compression shorts.

If so, I'll need some more information from you.

Thank you for contacting us Roger.

Shock Doctor, Inc.

From: Roger
Sent: Monday, July 14, 2008 2:48 PM
To: Shock Doctor Customer Service
Subject: Re: compression pants
I do appreciate your willingness to make things right, but I must admit to being an un-meticulous record-keeper and full-time procrastinator. While I probably did purchase them within the past 6 months, I almost assuredly discarded the receipt immediately, wore the pants 6 or 7 times, stopped wearing them after the ripping, wrote the letter and then waited a good 5 months before taking the picture/actually sending you the message.

In this case, the snugness caused pinching (for lack of a better word). My suggestion would be a looser mesh pouch with a slightly wider cup. This would allow for some play between the mesh and cup and maintain enclosure for the appropriate parts as it were. As I am a goalie and can't easily adjust these things during game play, I have (as I'm sure you can tell) spent an inordinate amount of time thinking about these things. (I was wearing the pants/cup in addition to a goalie cup.)

I removed the cup when washing the pants.

From: Shock Doctor Customer Service
To: Roger
Sent: Tuesday, July 15, 2008 5:28:45 PM
Subject: RE: compression pants

I definitely am going to pass along your feedback about the mesh pocket to our product developer.

We would be happy to send you a new pair if you would like.

Please let us know how you would like us to proceed.


Oh, I took them up on their offer. That's a score right there. And further proof that it pays to be a jackass. You might get a pair of spandexy hockey pants out of it.



Blogger Teacher Lady said...

Why do I get the feeling the real reason you posted was to brag that the cup was too small for you?

11:11 AM

Blogger roger said...

Not true! The athletic cup (not to be confused with the drinking variety) much like the ten-speed bicycle seat is fundamentally flawed!

9:44 PM


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